Etsy Support

If you need help with an order on Etsy, here’s how you can get assistance:

Contact us if you have specific questions regarding the order:

• Log into Your Etsy Account: If you have an Etsy account, log in. If you checked out as a guest, you can still contact the seller through your order confirmation email.
• Go to Your Purchases: Click on your profile icon in the top right corner, then select “Purchases and Reviews”.
• Find the Order: Locate the order you need help with and click “Contact the Shop”. Describe your issue clearly and provide any relevant details.
• Additional ways to contact: Open

If you would like to contact directly from the shop directly:
Visit Dexpixel’s Shop Page:

• At the top right on the page click ” Contact ” under the Profile image
• Scroll down under categories click on “Contact shop owner”
• Please describe what issues you are having or questions you might have.

If you checked out as a guest on Etsy and want to check the status of your order, follow these steps:

1. Check Your Email:
   • After completing your purchase, Etsy should have sent you a confirmation email with details about your order. This email includes a link to view your order status.
2. Find the Confirmation Email:
   • Search your inbox for an email from [email protected]. The subject line usually includes something like “Your Etsy purchase from [Shop Name].”
   • If you can’t find it, check your spam or junk folder.
3. View Order Status:
   • In the email, click on the “View your order” link. This will take you to a guest order status page where you can see the details and current status of your order.
4. Track Your Package:
   • If tracking is available, you can see the tracking information on this page as well.
5. Create an Etsy Account:
   • If you want easier access to your order information in the future, you can create an Etsy account using the same email address you used for the purchase. Once your account is created, your guest order should automatically link to your new account.

By following these steps, you can easily check the status of your Etsy order, even if you checked out as a guest.

To check the status of your order on Etsy:

1. Log into Your Etsy Account:
   • Go to Etsy.com and log in with your credentials.
2. Go to Your Purchases:
   • Click on your profile icon in the top right corner.
   • Select “Purchases and Reviews” from the dropdown menu.
3. Locate Your Order:
   • Find the order you want to check. You’ll see the order status, such as “Not Shipped,” “Shipped,” or “Delivered.”
4. View Tracking Information:
   • If the seller provided a tracking number, you can click “Track Package” to see the delivery status.
5. Contact the Seller:
   • If you have questions or concerns about your order, click “Contact the Shop” next to the order to message the seller directly.

This process will help you stay updated on your Etsy order status.

Dexpixel Etsy shop does not handle any payments or have any information regarding failed transactions, Etsy is responsible for all payments.

If your payment on Etsy is declined or not accepted, follow these steps to resolve the issue:

1. Check Your Payment Details:
   • Ensure that your credit/debit card details, billing address, and payment information are correct. A simple typo can cause the payment to be declined.
2. Try a Different Payment Method:
   • If the payment is not going through, try using a different card, PayPal, or another available payment method on Etsy.
3. Contact Your Bank or Card Issuer:
   • Sometimes, payments are declined due to issues with your bank or card provider, such as insufficient funds, a blocked transaction, or security concerns. Contact them to check if there are any issues with your account.
4. Check Etsy’s System Status:
   • Occasionally, Etsy may have technical issues that can affect payment processing. Check Etsy’s status page or their social media channels for any updates.
5. Clear Your Browser’s Cache and Cookies:
   • Sometimes, outdated information in your browser can cause issues with payment processing. Clearing your cache and cookies, or trying a different browser, may help.
6. Contact Etsy Support:
   • If you’ve tried the above steps and your payment is still not accepted, contact Etsy Support for further assistance. Provide them with details of the issue so they can help you resolve it.

Taking these steps should help you successfully complete your purchase on Etsy.